How to Contact Support
How to Contact Support
Mar 28, 2026
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Different ways to reach our support team.
Our support team is here to help you succeed on WaveMart.
Support Channels
1. Support Tickets (Recommended)
- Available 24/7
- Response within 24 hours
- Track ticket status
- Full conversation history
How to submit:
- Go to Help Center → Submit Ticket
- Choose category
- Describe your issue
- Attach relevant files
- Submit and wait for response
2. Live Chat
- Available during business hours
- Quick responses
- Real-time assistance
Hours:
- Monday-Friday: 9 AM - 6 PM (EAT)
- Saturday: 9 AM - 1 PM (EAT)
3. Email
- support@wavemart.et
- Response within 48 hours
- For non-urgent matters
4. Phone Support
- +251-XXX-XXX-XXX
- Business hours only
- For urgent issues
Response Times
| Priority | Response Time |
|---|---|
| Urgent | 2 hours |
| High | 8 hours |
| Medium | 24 hours |
| Low | 48 hours |
What to Include
For faster resolution, include:
- Clear subject line
- Detailed description
- Screenshots (if applicable)
- Steps to reproduce (for bugs)
- Your account info
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